Volunteer Trainee Adviser

Details Hide[-]

Volunteer advisers receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database. Volunteers advisers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with us. There are a variety of roles and tasks up to giving full advice. 

Responsibilities (Some or all) 

  • Finding out the key points of a client’s problem
  • Finding out what a client’s problem is and helping them understand self-help information so the client can act for themselves
  • Helping a client with debts to work out a reasonable rate of repayment and supporting them to negotiate this with creditors
  • Interviewing a homeless client to find out what their housing options are and helping the client decide their next steps
  • Interviewing a client that has been sacked and finding out whether they have lost their job unfairly or not.

We train people to give advice on the phone and face to face. A supervisor is always on hand to help out with difficult problems.

What support and training do I get?

All our advisers complete a comprehensive but flexible training programme. We aim to have most volunteers advising under supervision with 5 – 6 weeks. The training programme includes:

  • Training in and observation of the advice process (interviewing)
  • Training in the main enquiry areas (debt, employment, benefits etc.)
  • A training course to explore and practise aspects of advising clients
  • Interviewing clients with close support and supervision and attending further courses as needed

Additional information Hide[-]

Required Role

Volunteer Trainee Adviser

Key responsibilities

Interviewing clients, researching information, providing advice and information.

Mandatory SkillsHide[-]

  • Verbal Communication
  • Interpersonal
  • Listening
  • Non-judgemental
  • Numeracy
  • Positive attitude
  • Giving and Receiving Feedback

Desirable Skills

  • Negotiation and influencing

Skill to gain

  • Confidence
  • Initiative
  • Interpersonal
  • Planning and organising
  • Practicality
  • Problem solving
  • Time Management

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 25-10-2021

Start Time: 10:00 AM

End Time: 04:00 PM

  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday


M6 8FH

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up