Advice Centre


What is the Advice Centre?

The USSU Advice Centre is here to provide you with friendly, independent and confidential academic advice. We talk you through your issue and advocate for you when necessary.  

Not quite sure whether it’s us you need? Not a problem. Just get in contact with us in one of the ways described below, and we’ll help signpost you to the correct service. 


Due to the ongoing COVID-19 (Coronavirus) pandemic, the Advice Team is working remotely and will be for the foreseeable future. This doesn’t mean that we’re closed – far from it! In fact, we’ve come up with some new ways to get in contact with us online. 

Before you get in contact with us, we do ask that if you have a Coronavirus-related question to please read the University FAQs. The answer to your question may be found there, and you’ll be able to save yourself some time. 

Need Advice?

At the start of the process, you can contact the Advice Team in two ways: via email or through our live chat service . 

When you do, you could be: 

  • Given the information you need during the live chat 
  • Given an online drop-in slot (run through Microsoft Teams) 
  • Booked into a telephone/online appointment with an adviser 

What's Microsoft Teams?

All University of Salford students have a Teams account, which can be accessed through the ‘Apps’ section of Office 365. Drop-ins will be run through the ‘Meeting’ function in Teams.  

If you’re not sure how to 'meet’ with an adviser through Teams, please take a look at this LinkedIn Learning course (especially Section 4).

When Can I Speak to Someone?

Email and Phone Appointments: 9am-5pm, Mon-Fri 
Live Chat: 1-4pm, Mon/Wed/Fri (the button will appear on this page during opening hours) 
Drop-Ins: 2-4pm Mon/Wed/Fri 

Please note that today's (03/08/2020) drop-ins have been cancelled. You can still reach us through the live chat (2.30-4pm, operating reduced hours) or the email inbox to book an appointment. Thank you and apologies for any inconvenience this may cause.