Advice Centre


The USSU Advice Centre is here to provide you with non-judgmental, independent, impartial, confidential academic advice. Our team is currently working remotely, but there are plenty of ways you can get in touch with us online!


What Can We Help You With?

If you’re seeking help with one of the following issues, please use the links below to access the relevant self-help material. If you have further questions, feel free to get in touch.


Thinking of Submitting a Personal Mitigating Circumstances (PMC) Request?

Your Sabbatical Officer Team have put together a video answering all your PMC FAQs - do check it out.

We also advise you to keep up to date with the University's Coronavirus FAQs, as any changes to the PMC process will be disseminated there. 


What Can't We Help You With?

We do not usually provide advice on the below issues. If you have questions regarding these, please get in touch with the University’s askUS service.


How Can You Contact Us?

During term time, the Advice Centre is open from 9am-5pm, Mon-Thurs.  

During opening hours, we will be monitoring our email inbox and engaging with you on our new live chat. Appointments are bookable Mon-Wed. If you would like to book an appointment, please do so below. You can book an appointment up to 30 days in advance.

On Fridays, we will be answering emails but you will not be able to book appointments or reach us on the live chat. 

You can email us at

Our live chat hours are as follows:







The live chat button will appear on this page during these times and can also be accessed from our website homepage.


Book an Appointment

Please be considerate of our advisers' time - only book an apppointment if you are sure that you really need it! If you have a quick question about an academic advice issue, it will be much easier for us and quicker for you if you email us or get in touch through our live chat. 

Click here to open our bookings page in a new window.


Service Standards

Before contacting us, please take a minute to read through our Service Standards.