Advice Centre

The USSU Advice Centre is here to provide you with non-judgmental, independent, impartial, confidential academic advice. Our team is currently working remotely, but there are plenty of ways you can get in touch with us online!



What Can We Help You With?

If you’re seeking help with one of the following issues, please use the links below to access the relevant self-help material. If you have further questions, feel free to get in touch.


Thinking of Submitting a Personal Mitigating Circumstances (PMC) Request?

We have put together a video answering all your PMC FAQs - do check it out.


What Can't We Help You With?

We do not usually provide advice on the below issues. If you have questions regarding these, please get in touch with the University’s askUS service.


How Can You Contact Us?

The Advice Centre is open from 10am-4pm, Mon-Friday.  

During opening hours, we will be monitoring our email inbox. Appointments are bookable Mon-Friday. If you would like to book an appointment, please book below. You can book an appointment up to 30 days in advance.

You can email us at

Book an Appointment

Please be considerate of our advisers' time - only book an apppointment if you are sure that you really need it! If you have a quick question about an academic advice issue, it will be much easier for us and quicker for you if you email us.

Bookings Page 


Advice Centre Referral Form

Anyone can use the Advice Centre Referral Form. If you are a university staff member and referring as a third party, please ensure you have gained consent before referring over a student. If you are a student and would prefer an advisor to reach out to you, please provide as much detail and information as possible so the advisors can give accurate and specific advice.

We will aim to contact you within 2 working days however please note during busy periods it may take longer to contact to you. In the meantime, you can find further information on the university website.  

We will try to help resolve an issue and answer any questions when we contact you, although some complex enquiries may require an appointment. In these circumstances, the advisors will help book an appointment at a convenient time for you.

Referral Form 

Service Standards

Before contacting us, please take a minute to read through our Service Standards.