The USSU Advice Centre is here to provide you with non-judgmental, independent, impartial, confidential academic advice. Our team is currently working remotely, but there are plenty of ways you can get in touch with us online!
What Can We Help You With?
If you’re seeking help with one of the following issues, please use the links below to access the relevant self-help material. If you have further questions, feel free to get in touch.
Thinking of Submitting a Personal Mitigating Circumstances (PMC) Request?
The Advice Team, in collaboration with your Schools' Student Progression Administrators, will be running a series of online PMC workshops in December and January. You'll be taken through the PMC process and there will be a dedicated Q&A period for you to ask anything that comes to mind!
Fill in the form below to sign up:
What Can't We Help You With?
We do not usually provide advice on the below issues. If you have questions regarding these, please get in touch with the University’s askUS service.
If you have a COVID-19 related query, please consult the University’s Coronavirus FAQs.
How Can You Contact Us?
The Advice Centre is open from 9am-5pm, Mon-Thurs.
During those hours, we will be monitoring our email inbox and engaging with you on our new live chat. Appointments are bookable Mon-Wed.
On Fridays, we will be answering emails but you will not be able to book appointments or reach us on the live chat.
You can email us at firstname.lastname@example.org.
Our live chat hours are as follows:
The live chat button will appear on this page during these times and can also be accessed from our website homepage.
Appointments can be requested via email or through our live chat.
Before contacting us, please take a minute to read through our Service Standards.