USSU Advice Centre is a service that is here to give you free, impartial, confidential and independent advice. Whether you are living in Salford or are commuting from further a field we have advisors to deliver you advice on your housing rights.
How to get advice:
Email us: You can send us an email with your enquiry to firstname.lastname@example.org. Sometimes queries are too complex to answer over email so if needed we will help you book an in appointment to speak to one of our advisors.
Referral: If you wish for one of our advisors to ring you at a time that suits you, you can self-refer via this form. We will aim to contact you within 2 working days however please note during busy periods it may take longer to contact to you. Please try to include as much detail and information as possible, including any key dates and all the questions you wish to be answered. This will enable the advisor to give to more specific and accurate advice.
Appointments: You can book an appointment at a time and date that suits you via our website. We hold appointments Wednesday and Thursday 10am-12pm. You can book virtual Teams appointments through our portal, however if you would prefer a face-to-face appointment, please drop us an email.
When you contact us, your details will be stored securely in line with General Data Protection Regulations. More information is available on our privacy page - https://www.salfordstudents.com/advice-and-support/privacynotice
What can we help you with?
End of Contracts: When you are moving out of your property or accommodation, our advisors can give you advice on what you need to do, giving you the best opportunity to avoid disputes and to get your deposit.
Disrepair: Your university accommodation should always feel safe and free from any hazards. We can offer you guidance and what steps you should take are should this not be the case.
Deposits: We can help you understand your rights to deposit protection and what to do if your landlord hasn’t protected your deposit. We are also able to offer you advice and guidance on how to get your deposit back at the end of your tenancy as well as what you can do if you get into a dispute with your landlord over your deposit.
Rights and Responsibilities: Our advisors can give you information on what your rights and as tenant are and what your landlord is responsible for.
Head over to our blog to read more about our housing advice. Including advice on getting your deposit back.
Before contacting us, please take a minute to read through our Service Standards.