Customer Service Volunteer, Salford

Details Hide[-]

What you will be doing

  • Volunteering in the Salford Office, 7 minutes walk from the Sports centre.
  • Providing great customer service issuing wheelchairs/equipment and receiving returns. 
  • Using a computer-based stock control system. 
  • Demonstrating safe use of the equipment. 
  • Receiving payments / donations. 
  • Dealing with enquiries from people wanting to hire/loan a wheelchair or other equipment (online, phone and in person). 

The skills you need

  • Physically able to safely lift or move wheelchairs and other mobility equipment. 
  • Some customer service experience is desirable. 
  • Enjoy meeting people and good interpersonal skills. 
  • Able to work independently and in a team. 
  • Good IT skills and able to complete on-line training. 
  • Able to commit to a regular shift on a weekly basis.

What’s in it for you

  • Meet new people and be part of a dynamic and inclusive team. 
  • A great opportunity to use your existing skills or gain new ones. 
  • All training and induction for the role (there is no charge for training). 
  • Reasonable pre-agreed travel expenses for the role including for attending training. 
  • An opportunity to be part of the world’s largest humanitarian organisation and the knowledge that you are making a positive difference to people’s lives.
  • Completing the training for this role will qualify you for the USSU Bronze Emotionally Intelligent Award 


COVID-19: We do currnetly ask that all staff and volunteers in British Red Cross buildings wear face coverings at all times.

Additional information Hide[-]

Required Role

Customer Service Volunteer, Salford

Key responsibilities

Providing great customer service issuing wheelchairs/equipment and receiving returns. 

Mandatory SkillsHide[-]

  • Administration and Clerical
  • Interpersonal
  • IT, Computers and Web Skills
  • Practicality

Desirable Skills

  • Administration and Clerical
  • Verbal Communication
  • Initiative
  • IT, Computers and Web Skills
  • Listening
  • Non-judgemental
  • Office IT (Word, Excel etc)
  • Positive attitude
  • Practicality
  • Team Work
  • Self Management

Skill to gain

  • Administration and Clerical
  • Communication
  • Confidence
  • Initiative
  • Interpersonal
  • IT, Computers and Web Skills
  • Listening
  • Literacy and copywriting
  • Negotiation and influencing
  • Being Adaptable
  • Non-judgemental
  • Office IT (Word, Excel etc)
  • Planning and organising
  • Positive attitude
  • Practicality
  • Creative Problem Solving
  • Problem solving
  • Team Work
  • Giving Feedback Sensitively
  • Time Management
  • Networking
  • Self Management

When can you do this role/Calendar

Minimum commitment level: Once a week

Start Date: 27-10-2021

  2. Monday
  3. Tuesday
  4. Wednesday
  5. Thursday
  6. Friday
  7. Saturday
  8. Sunday
  2. MORNING monday
  3. MORNING tuesday
  4. MORNING wednesday
  5. MORNING thursday
  6. MORNING friday
  7. MORNING saturday
  8. MORNING sunday
  2. AFTERNOON monday
  3. AFTERNOON tuesday
  4. AFTERNOON wednesday
  5. AFTERNOON thursday
  6. AFTERNOON friday
  7. AFTERNOON saturday
  8. AFTERNOON sunday
  2. EVENING monday
  3. EVENING tuesday
  4. EVENING wednesday
  5. EVENING thursday
  6. EVENING friday
  7. EVENING saturday
  8. EVENING sunday


37 Leslie Hough Way, Salford M6 6AJ, UK

To one-click apply for this opportunity you need to have completed the following:

  • You need to have an active account on this website
  • You need to have an active volunteering account
  • You need to have fully completed the volunteering profile set-up