Christmas Break FAQ's

Christmas Closure information:

We have complied some FAQ’s for our Advice Centre to help you while we are closed over the Christmas period. However, if you cannot find the answer to a question you have there is lots more information about services and support during the Christmas period on the University website – Winter Break 2022-23


1. When is the Advice Centre closed over Christmas?
The Advice Centre closes on the 23rd December 2022 and reopens for appointments on the 3rd January 2023.


2. When does the info point close over Christmas?
The info point will close on the 16th December 2022 and reopen on the 9th January 2023.


3. I have received my results during the Christmas break and wish to make an appeal, how do I do this?
You have 10 working days to be able to submit an appeal. The days the university are closed do not count towards the 10 working days, therefore from Friday 23rd December – Tuesday 3rd January does not count towards the 10 working days. For example, if you received your results on Thursday 22nd December then you would have until the Friday 16th January 2022.


4. How do I book an appointment with the Advice Centre during the Christmas break?
To see what appointments we have available, head over to our bookings page. Here you will be able to choose a date and time that works for you. Please note we only have a limited number of appointments, and these are based on first come first serve so please book your appointment as soon as you think you need one. You can amend your appointment later should it no longer be suitable or appropriate to attend.


5. Thinking of Submitting a Personal Mitigating Circumstances (PMC) Request?
You have 10 working days from your assessment or submission deadline to submit a PMC. As the university is closed from the 23rd December until the 3rd January these days do not count towards the 10 working days you have to submit. Need to know more about a PMC – check out this video.


6. Am I able to use the library over the winter break?
The library is open 24/7 up until Thursday 22nd December. From the 23rd December to the 2nd January the opening time are different. Normal opening hours resume the 3rd January.


7. I need advice and support around an area that is outside of academic advice
Please see a list below of organisations you can access for areas of advice outside of the academic scope.


8. Are there any wellbeing activities going on over the Christmas break?
International café is hosting lots of events over the Winter break! Check out the events on our website for all up to date information about what is going on.


9. Where can I go if I need support during the Christmas closure period?



Physical Health

In an emergency or if you are at risk you can call 999 for an ambulance or go to A&E (i.e Salford Royal Hospital, M6 8HD; Manchester Royal Infirmary, M13 0HY)

University Security emergency number - 0161 295 3333

Contact your GP

Call the NHS on 111

Mental Health

Samaritans - offer a free service to speak to someone about how you feel 24 hours a day: 116 123 or email


CALM - support for men, available 5pm – midnight daily: 0800 58 58 58 or chat online at

Papyrus - support for people feeling suicidal, available 10am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 5pm bank holidays: 0800 068 4141, text 07786 209 697 or email

Shout - A place to go if you’re struggling to cope and you need immediate help. Text SHOUT to 85258 from anywhere in the UK, anytime, about any type of crisis.

Crisis point - helpline for people in a crisis open from 9am – 5pm: 0300 003 7029

The University has a free telephone counselling service with unlimited access 24 hours a day, 7 days a week. Call 0800 970 1080 for any support & practical advice.